Our refund promise

You hear the first verse and chorus of your song free before you pay, so you know what you're getting. If the full song still isn't right:

• We remake it, free. A different detail, style or singer: tell us what to change.
• Or we refund you in full within 30 days of your order, no questions asked.

To ask, write to us with the email you ordered with. We answer within one business day, and refunds go back to the card you paid with; your bank may take 5 to 10 business days to show it.

Add-ons bought with a song (a second version or a lyric video) are refunded with it, or on their own if they weren't delivered as described.